Privacy Policy
At Chase Docklands, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
Full name
Contact details (phone number, email address)
Reservation and booking details
Event or function preferences
Payment information (securely processed via third-party providers)
Any additional information you provide when contacting us
2. How We Use Your Information
Your information is used to:
Manage reservations, bookings, and events
Provide customer service and respond to enquiries
Process payments securely
Improve our services and customer experience
Send marketing communications (only if you opt in)
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
Trusted third-party providers (e.g., booking systems, payment processors)
Legal authorities if required under Australian law
All third parties are required to handle your information securely.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include:
Secure systems and encryption
Restricted access to data
Ongoing monitoring of our systems
5. Cookies & Website Use
Our website may use cookies to:
Improve your browsing experience
Analyse website traffic and performance
You can disable cookies in your browser settings if preferred.
6. Access and Correction
You have the right to:
Request access to your personal information
Request corrections if your information is inaccurate or outdated
Please contact us using the details below.
7. Marketing Communications
If you have opted in to receive marketing communications, you can unsubscribe at any time by:
Clicking the unsubscribe link
Contacting us directly
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be published on our website.
10. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Chase Docklands
📍 50 Newquay Promenade, Docklands VIC 3008, Australia
📞 (03) 9996 8753